Frequently asked questions about cash house buyers
Thinking about selling to a cash house buyer? You probably have questions about how it works, whether we’re legitimate, and what to expect. Here are honest answers to the most common questions homeowners ask about a fast house sale.
Get your free valuation1. Legitimacy and trust
Q1: Are cash house buyers legitimate in the uk?
Yes, many cash house buyers are legitimate regulated companies, including Moov. Check legitimacy by confirming Companies House registration, NAPB membership, Property Ombudsman registration, verified Trustpilot reviews, and proof of funds. Avoid companies with no registration, no regulatory membership, pressure tactics, or upfront fees.
Q2: How do I choose a reputable cash buyer?
Choose a buyer with transparent credentials, professional indemnity insurance, and genuine customer reviews. Ensure offers are realistic, contracts clear, and there are no surprise fees. Moov meets all these standards and can be verified independently.
Q3: Is your service regulated and protected?
Yes. Moov is fully regulated, NAPB-certified, Property Ombudsman-registered, ICO-compliant, and covered by professional indemnity insurance. This framework ensures your sale is protected, transparent, and secure.
2. Properties we buy
Q4: What types of properties do you buy?
We buy most residential properties, including houses, flats, bungalows, maisonettes, freehold, leasehold, shared ownership, inherited homes, buy-to-let exits, divorce-related properties, and second homes. Each property is assessed individually.
Q5: Do you buy houses in poor condition?
Yes, we specialise in homes needing repairs, damp or mould remediation, outdated systems, full refurbishments, fire or flood repairs, or homes with no central heating. You don’t need to make any repairs before the sale.
Q6: Do you buy flats and apartments?
Yes, we regularly purchase purpose-built blocks, converted Victorian homes, modern developments, studios, one- and two-bedroom units, and ex-local authority flats. Lease length, service charges, and management arrangements are considered, but short leases or high service charges don’t put us off.
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3. Selling process and timeline
Q7: How long does the process take?
A typical sale takes 3-4 weeks from initial offer to funds transferred. We can expedite to 7-10 days or extend to 6-8 weeks depending on your circumstances and preferences.
Q8: How quickly will I get an offer?
You receive an instant indicative offer online within 2 minutes. A final confirmed offer is provided within 24 hours of the RICS survey.
Q9: What happens after I get my valuation?
After your instant offer, our team explains it and answers questions. If you wish, we arrange a RICS survey, provide a final confirmed offer, and manage legal work if accepted. You remain in control throughout, with no pressure or deadlines.
Q10: Will I need a solicitor?
Yes, independent legal representation is required. We can recommend solicitors, cover legal fees, and manage most communication so you only review and sign contracts.
Q11: Do I need to complete lots of paperwork?
No. You provide ID, property deeds, and relevant certificates, while we handle surveys, searches, contracts, and transfer documents electronically.
Q12: How quickly do I need to move out?
Completion happens on your agreed date. Flexible options such as early move-out, rent-back arrangements, or staggered moves can be arranged to suit your schedule.
4. Pricing and offers
Q13: Are there hidden fees or charges?
No, the offer we provide covers all legal, survey, transfer, and administrative costs. You pay nothing in fees, commissions, or other charges.
Q14: How much will you offer for my house?
Offers typically range from 80-85% of market value, depending on property condition, location, legal complexity, timeline, and market conditions. This reflects the guaranteed completion, fees covered, and renovation risk taken on by Moov.
Q15: Can I negotiate my offer?
Yes, if you provide evidence such as recent comparable sales, improvements, lease updates, or repair quotes. Requests based solely on emotional attachment or without documentation won’t affect the offer.
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5. Special situations
Q16: Can I sell if facing repossession?
Yes. Early contact allows us to provide rapid valuations, expedited completion, and direct communication with your lender, helping you retain control and achieve a better outcome.
Q17: Can I sell while listed with an estate agent?
Yes, but check your contract for exclusivity or notice periods. Dual marketing or contract withdrawal may be possible, and we can provide an offer alongside your agent’s without commitment.
Q18: Will anyone else know about the sale?
Public records like HM Land Registry will show the sale, but personal circumstances and reasons for selling remain private. We avoid boards, marketing, and multiple viewings to maintain discretion.
6. Comparing your options
Q19: Cash buyers vs estate agents – what’s the difference?
Estate agents may achieve a higher price but take months and require property in excellent condition. Cash buyers provide speed, certainty, simplicity, and handle homes that need work, usually completing in weeks without fees or stress.
7. Getting started
Q20: How can I get started?
Submit property details online in 2 minutes to receive your instant indicative offer. You can also start by phone or email, with no obligation.
What you need: property address, approximate age and type, condition, and preferred timeline.
